Featured · Operations Systems
6 min readAn operating system is not an org chart
Structure tells you who reports to whom. An operating system tells you how work moves, who decides and what happens when conditions change.
Insights
Operations management, written from practice.
Short, useful pieces on the four areas we work in. Full articles are published as they clear executive review.
Asset & Infrastructure Management
Utilization before acquisition
Most capacity problems are visibility problems. Before adding assets or infrastructure, establish what the current footprint is actually doing.
5 min read
Network Optimization
Operational cost lives in the handoffs
Individual functions often perform well while the network between them absorbs delay, duplication and cost that nobody owns.
7 min read
Performance Insights
5 min readFewer, better measures
A reporting pack nobody trusts is worse than no reporting at all. Define a small set of measures tied to decisions and defend them.
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